Refund policy

At Gloxis, we want you to understand your options if an item isn’t right for you. Please review the return and refund terms below before requesting a return.

Return window and eligibility

You may request a return within 30 days of the date the carrier marks your order as delivered.

To be eligible, items must be new, unworn, unwashed, with original tags attached and, where applicable, in their original packaging.

For hygiene reasons, intimate apparel, swimwear, and items marked “Final Sale” are not eligible for return unless they arrive damaged, defective, or incorrect.

How to request a return

Email support@gloxis.shop within 30 days of delivery. Include your order number and the item(s) you’d like to return. For an item that arrived damaged, defective, or incorrect, include clear photos showing the issue.

Our support team will send you return instructions and, if applicable, return authorization and the designated return address. Please don’t mail a return to the business address or the package’s original sender address unless our team specifically instructs you to do so.

Return shipping and fees

Gloxis does not charge a restocking fee.

If an item arrives damaged, defective, or incorrect, Gloxis will cover the return shipping cost and provide a prepaid return label.

For a return due to change of mind, personal preference, or sizing, you are responsible for the return shipping cost.

Refunds

After your return arrives and is inspected, we’ll email you about its approval. Approved refunds are issued to your original payment method. Please allow up to 10 business days for your financial institution to process and post the refund.

Order cancellations

You can request cancellation before your order has been processed for shipment by contacting support@gloxis.shop as soon as possible. If the order has not shipped, we’ll issue a full refund.

Once an order has been handed to the carrier, it can’t be canceled in transit. After delivery, you may request a return within the 30-day return window, subject to this policy.

Exchanges

To get a different item or size, request a return for the original item and place a new order.

Contact information

Gloxis
Email: support@gloxis.shop
Phone: +1 (909) 490-5864
Business address: 3636 Edison Ave, Sacramento, CA 95821, United States
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)