Frequently Asked Questions

Here are answers to common questions about shopping with Gloxis. If you need more help, contact us using the details at the end of this page.

Where does Gloxis ship?

We currently ship within the United States only.

How much does shipping cost?

Standard shipping is free for orders shipped within the United States.

How long does delivery take?

Orders typically take 1–2 business days to process. Estimated carrier transit time is 10 business days, making the estimated total delivery time 7–13 business days, including processing. These are estimates, not guaranteed delivery dates, and may vary due to carrier delays or other circumstances.

Will I receive tracking information?

Yes. After your order is dispatched, we’ll email you a shipping confirmation with a tracking number.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. Other payment options may appear at checkout when available. The options displayed during checkout are the ones available for your order.

Can I cancel an order?

Contact us as soon as possible if you want to request a cancellation. If your order has not shipped, we’ll issue a full refund. Once an order has been handed to the carrier, it can’t be canceled in transit. For return requests after delivery, please review our Return & Refund Policy.

How do I request a return or refund?

Please review our Return & Refund Policy for the return window, eligibility requirements, return steps, and applicable costs. If you have questions about your request, contact us with your order number.

How are approved refunds issued?

Approved refunds are issued to the original payment method. After the refund is issued, please allow up to 10 business days for your financial institution to process and post it.

Do you offer exchanges?

To get a different item or size, request a return for the original item and place a new order once your return request is authorized.

How can I contact Gloxis?

For questions about products, orders, shipping, or returns, contact us:

Email: support@gloxis.shop
Phone: +1 (909) 490-5864
Business address: 3636 Edison Ave, Sacramento, CA 95821 United States
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)

If you’re contacting us about an order, please include your order number.