Privacy policy

Gloxis respects your privacy. This Privacy Policy explains what personal information we may collect, how we may use and disclose it, and how you can contact us about your privacy choices when you visit our online store, place an order, or contact us.

Personal Information We May Collect

Depending on how you interact with Gloxis, we may collect:

  • Contact and identity details, such as your name, email address, phone number, and billing or shipping address.
  • Order and transaction details, such as items purchased, order status, delivery information, and payment status.
  • Information you provide when contacting us or submitting a privacy request.
  • Technical and usage information, such as your IP address, browser or device information, pages viewed, and interactions with our online store. Cookies and similar technologies may collect some of this information, depending on your settings and applicable law.

Payment providers may process the payment details needed to complete a transaction under their own privacy practices. This policy does not claim that Gloxis stores or does not store full payment card details.

How We May Use Personal Information

We may use personal information, as appropriate, to:

  • Operate our online store and process, fulfill, and support orders.
  • Communicate with you about orders, customer-service requests, and store updates.
  • Send marketing messages if you choose to receive them, where permitted by law. You can use the unsubscribe option in a marketing message to stop those messages.
  • Understand how visitors use the store and improve its features, where analytics tools are enabled.
  • Help protect the store, customers, and transactions, and meet legal obligations.

How Information May Be Disclosed

We may disclose personal information to Shopify and to service providers that support store operations, such as payment processors, shipping or fulfillment providers, and customer-service providers.

If analytics or advertising tools are enabled, information may also be processed by those providers for measurement or advertising purposes. Some privacy laws define certain disclosures for targeted advertising as “sharing” or “sale,” even when no money is exchanged. The exact providers and uses depend on the tools Gloxis has enabled.

We may also disclose information when required by law or when necessary to protect legal rights, customers, or the store.

Cookies and Similar Technologies

Our online store and its service providers may use cookies or similar technologies to operate the store, remember preferences, understand site usage, or support advertising, depending on the tools enabled and your privacy choices. You can manage available cookie choices through the controls presented on our store or your browser settings.

Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain sale, sharing, or targeted-advertising uses. You may also have the right not to be unlawfully discriminated against for exercising privacy rights provided by applicable law.

To submit a privacy request, email support@gloxis.shop with the subject line “Privacy Request” and describe what you’re requesting. We may take steps to verify your request where permitted or required by law. Please don’t email passwords, full payment card numbers, or account security codes.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.

Security

We take reasonable steps to protect personal information. However, no online service or method of electronic storage can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The revised version will be posted on our online store with an updated date.

Contact Gloxis

For privacy questions or requests, contact us:

Email: support@gloxis.shop
Phone: +1 (909) 490-5864
Business address: 3636 Edison Ave, Sacramento, CA 95821, United States
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)